Refund Policy

For one-time software purchases, you may request a refund within 7 days of purchase if:

• You were charged by mistake.
• The product does not function substantially as described.
• You are unable to access purchased features due to a technical issue that we cannot resolve within a reasonable time.

Refund requests may be denied if:

• The request is made after 7 days.
• The product was used extensively after purchase.
• The issue was caused by unsupported environments or user-side misuse.
• The purchase was abusive or fraudulent.

To request a refund, contact support@bitelog.shopon96.com. Please include the product name, purchase email, purchase date, and reason for the request.

Approved refunds are returned to the original payment method.